Refund policy
Returns (change of mind)
- You have 14 days from receipt to return an item for a refund if you change your mind.
- Items must be unused, unwashed, with original tags and packaging.
- Add a note with your order number and reason for return.
Faulty or incorrect items
- If your item is faulty, damaged in transit, or not what you ordered, contact us within 30 days of delivery and we will arrange a replacement, repair or full refund.
- Please include photos of the fault/damage and your order number.
How to return
- Email hello@gotrobd.com with your order number and reason for return.
- We’ll confirm return instructions and the address.
- Send the item back in secure packaging. We recommend tracked shipping — we are not responsible for returns lost in transit unless a return label was provided.
Refunds
- Refunds are issued to the original payment method within 5–14 business days of receiving and inspecting the returned item.
- Shipping costs are refundable only if the return is due to our error (faulty/incorrect item). For change-of-mind returns, original shipping costs are non-refundable and you are responsible for return postage unless otherwise stated.
Exchanges
- If you need a different size or colour, please place a new order for the replacement item and return the original for a refund, or contact us to check stock and swap if possible.
Non‑returnable items
- Final sale, personalised items, and items clearly marked non‑returnable cannot be returned unless faulty.
Customs & international returns
- International customers are responsible for return postage and any customs fees on returned items unless the return is due to our error.
Questions & exceptions
- If you have questions or need help, contact hello@gotrobd.com. We may make exceptions in special circumstances — contact us and we’ll advise.