Shipping policy

Order processing

  • Orders are processed within 1–2 business days (excluding weekends and holidays).
  • You’ll receive an order confirmation by email immediately and a shipping confirmation with tracking when your order ships.

Shipping rates & delivery times

  • UK — Standard Shipping: £3.99 via Royal Mail Tracked 48 (typically 2 business days after dispatch).
  • Europe — Rates and delivery times vary by country and weight; shipping calculated at checkout.
  • International (outside UK/EU) — options and times vary by destination; shipping calculated at checkout. If a shipping option for your country is not available at checkout, please contact us for rates.

Tracking

  • You’ll receive a tracking number by email once your order ships. Use that link to view delivery status.

Customs, duties & taxes

  • For orders shipped outside the UK and to EU countries, local customs duties, taxes, and import fees may apply and are the buyer’s responsibility. These charges vary by country and are not included in your shipping cost.

Address accuracy & failed deliveries

  • Please confirm your shipping address at checkout. We are not responsible for delays or losses due to incorrect addresses.
  • If a carrier reports a failed delivery or a package is returned, we will contact you to arrange reshipment (additional fees may apply).

Delays & exceptions

  • Weather, carrier issues, and holidays may cause delays. We’ll notify you of significant delays where possible.

Lost or damaged items

  • If your package is lost or arrives damaged, contact us within 7 days of the delivery date and include photos if damaged. We’ll work with the carrier to resolve the issue.

Questions

  • Contact us here. Typical response time: 24–48 hours.